Terms of Service

1. Returns & Exchanges

We want you to love your jewellery as much as we love creating it. If you receive a piece that has a manufacturing defect or if the wrong item is delivered, you can request a return or exchange within 7 days of delivery.

To process your request:

• Please record a clear unboxing video at the time of opening your package.
  
• Email us at support@neersterling.com with the video attached and mention your concern.
  
• Our team will review the request and guide you through the next steps.
  

⚠️ Kindly note: Without an unboxing video, we will not be able to accept return or exchange requests.

2. Shipping & Delivery

• All orders are typically dispatched within one week of purchase.
  
• Delivery timelines depend on your location.
  
• We ship both within India and internationally.
  
  

3. Product Photography & Variation

All our product photos are taken under good lighting to capture the detailing of each piece. However, due to screen resolutions and lighting, the jewellery you receive may appear slightly different from the images. This is normal and not considered a defect.

4. Accounts & Use of Website

If you choose to create an account on our website, you are responsible for:

• Providing accurate and updated information.
  
• Keeping your login details confidential.
  

We reserve the right to suspend or terminate accounts if we suspect misuse or violation of our policies.

5. Changes to Terms

Neer Sterling reserves the right to update or modify these Terms of Service at any time. Any changes will be posted on this page, and continued use of our website will be considered as acceptance of those changes.

6. Contact Us

For any questions regarding these terms, returns, or exchanges, you can reach us at:
  support@neersterling.com

✨ At Neer Sterling, every piece is crafted with care, and your trust means everything to us. Thank you for choosing us to be a part of your story.